I’ve started my first ‘proper’ business — incorporation and all — and my accountant told me that I should get MYOB or QuickBooks. So far MYOB has not impressed.
I use a Mac. QuickBooks have a Mac variant, but not in Australia. This narrowed my choices down to MYOB or an opensource solution.
But none of the opensource solutions is set up for Australian conditions. The BAS sets a high bar of complexity that nobody wants to try and hurdle in their spare time. So my choices were narrowed down to MYOB, MYOB or MYOB.
I stumped up my $170 for the basic “FirstEdge” version. A few days later it came by post. I suppose that should have been my first warning — there was no downloadable version I could use in the meantime.
So yesterday I sat down to install it. I pushed the disc into the drive. It grunted and spat it out. I pushed it in again. More grunting, more derisory spitting.
A google search revealed nobody with this exact problem. I decided to ring their help desk. I got a message saying that the office was closed, but that their office hours included most of Saturday. So I decided to leave it overnight.
This morning I pulled my PowerBook G4 off the shelf to try loading MYOB into it. The PowerBook is a circa 2002 model, fully tricked out, that I got second hand at a good price. It has the previous release of Mac OS X (Tiger), whereas my desktop has the latest (Leopard).
I pushed the disc in, and it appeared on the desktop without hesitation.
I didn’t want to have to do my accounting on the laptop which I use infrequently, so I decided to copy the disc and try again. I loaded up the Disk Utility program, and on a whim, hit the ‘verify’ button. Disk Utility reported that, in fact, the disc has a corrupted file system. If I understand this correctly, that means MYOB sent me a defective disc. And for all I know, they made a lot of these, as CD-ROM pressing tends to be a fairly exact science these days.
For those of you suffering the same problem, here’s the workaround: load the disc in a OS X Tiger machine and copy the contents to a USB stick. You can’t use Disk Utility to burn a copy disc as it will choke on the corrupted filesystem. Take the USB stick to the machine you want to use, then doubleclick on the FirstEdge.mpkg, which will launch the installer. It seems to work flawlessly.
Update: It doesn’t actually install the program. The installer says it succeeds, but doesn’t actually install the damn program. W. T. F.
With this fix in hand, I decided to ring them to ask for a replacement disc. It’s faulty merchandise and I deserve a replacement as a backup copy. So I rang the helpdesk. A recorded voice politely told me that they were only open on weekdays, then disconnected me.
So here’s the score:
MYOB lies about opening hours: 1
MYOB defective merchandise: 1
MYOB expenses: $170
MYOB programs installed: 0
MYOB customer satisfaction: 0.
And I haven’t even launched the program yet. (Edit: And I can’t, because it didn’t bloody install.)