Economics is famous for its idea – it’s better to call it a methodological assumption of some economics – that self-interest is what drives people. But something just as evident about people – and much more unique to our species – is people’s tendencies to form stable patterns of collaboration – or shared intentionality.
I’m after illustrations of the way empathy matters to the way human systems operate. This is useful when the financial gatekeepers immediately think they’re dealing with a hippy when they hear words like “empathy”, as opposed to serious managerial words like “cost effectiveness” etc etc.
Anyway, here’s a good example of the phenomenon. There’s a series of articles in the medical literature showing that radiologists are better at diagnosis and detecting errors on scans that carry a photo of patient.
If you have any other examples – preferably supported with references – I’d love to hear them.