I posted a big rave about VoIP a while back. It’s a great thing. But you may want to consider which service provider you use. If anyone has any suggestions regarding which provider I move to from TPG I’d be grateful. We’ve had an ‘outage’ for several days disabling the VoIP phone. I rang them and was referred to their website which informs me of the outage in these terms.
Friday 9 February 2007, 4:52 PM
Customers using the Southport VPC Gateway (Virtual Phone Card) will not be able to make calls due to a hardware fault. TPG apologises for any inconvenience caused.
Outage Started: Thursday 11 January 2007, 4:46 PM AEDST
Outage Window: It is estimated to last 56 days (emphasis added!)
I told the guy on the other end of the phone that this was the developed world. He said that TPG apologised for the inconvenience and was doing what it could to shorten the outage. He told me to have a great day. I told him to have a great day too.
If you’re reading this, you may as well go and have great day as well. Won’t cost anyone anything.