Having already explained to Troppodillians some of the terminal shortcomings in Optus’s wireless broadband service to me, I’m afraid things have not improved.
Several rogue charges turned up on the statement that coincided with my taking out the wireless broadband account to the tune of an extra $100 or so. I rang them and they said I’d not cancelled, but that I was right – that it seemed I was being charged for two services when I’d purchased one. I cancelled the service again.
The next month the rogue charges rose to around $500 – I was being charged for a few gigs of downloads even though they were within the 5 gig limit I’d paid for, and on ringing I was told I hadn’t cancelled the service yet. I cancelled it again. The next day the reply paid folder for me to turn in my modem turned up – indicating that somewhere in the bowels of Optus I had cancelled several weeks before.
And quite lengthy dropouts seem to be becoming quite common where one simply has no network (even where you can normally get one) for hours at a time. Since I tend to use my mobile as an emergency backup to make changes in plans if things turn out not the way I thought they would – this has been seriously embarrassing to me twice in the last week.
It’s not too clear what more can go wrong. I won’t be buying too many more services from Optus for a while.