Readers will know that I’m not a big fan of Tiger Airlines. Still, sometimes they offer the best time of travel or such large savings that you are tempted. And tempted I’ve been to travel back from Canberra to Melbourne tomorrow night. Having reflected on how stupid it if of Tiger to ‘cut costs’ by doing things that add to their costs (like not allow people to check in on line) I got to the counter the last time I had the misfortune, and was informed that because I’d not checked in on line (I guess they’d told me to in clause 378 of the contract I’d agreed to, because I certainly didn’t receive any email from them reminding me to) I had to pay them $20 for seat allocation at the airport. I stacked on a tantrum and was in fact, and I’m speaking physiologically here, completely enraged with the well known hormone enragus totalis coursing through my system. Anyway it made no difference and I had to cough up the extra dough. Now I have got myself my boarding pass for tomorrow night’s trip. So I have a question to ask. Tiger take great pleasure in chucking their passengers off the plane if they don’t turn up an hour before it goes (OK they don’t chuck them off, they just don’t let them on-board). The principle here is that they are a discount airline, so if they can’t make someone’s life miserable, they can’t be doing their job. Anyway, there’s been some relenting, and they now say on the boarding pass and I quote.
We love being on time! To help your flight depart on time, please ensure that you’re through security and at teh departure gate 45 minutes before flight departure. If you don’t you’se can get stuffed.
OK I added the last sentence. Anyway, what do you think will happen if I turn up with 30 minutes to go? Does anyone have any knowledge of this brave new world of customer service that Tiger is entering?